Refund & Return Policy
Last Updated: November 2026
At Runge Tool LLC, customer satisfaction and confidence in every purchase are our top priorities. If you are not completely satisfied with your purchase, we provide a clear, fair 30-Day Return Guarantee.
1. Return Window
You may initiate a return within 30 calendar days from the verified delivery date of your item.
2. Return Eligibility & Condition
- The item must be in new, unused condition with all original parts, accessories, documentation, hardware, and packaging intact.
- Gas-Powered & Engine Equipment: In compliance with U.S. Department of Transportation (DOT) Hazardous Materials shipping laws, any machinery containing an internal combustion engine must have all gasoline, oil, and fluids completely drained prior to freight carrier collection.
3. Restocking Fees & Return Shipping
| Return Reason | Restocking Fee | Return Shipping Cost |
|---|---|---|
| Damaged in Transit / Defective / Incorrect Item | $0.00 (None) | Paid by Runge Tool (Prepaid Label / BOL) |
| Customer Remorse / Cancelled After Dispatch | $0.00 (None) | Customer pays actual return freight cost |
4. How to Initiate a Return
- Contact our support team at support@rungetool.shop or call +1 (303) 744-1224 with your Order Number and photos (if damaged).
- Our customer care team will issue a Return Merchandise Authorization (RMA) number and schedule the freight carrier pickup or email your return label within 1 business day.
- Package the product securely in its original carton with all manuals and keys.
5. Refund Processing Timeline
Once the return is received at our facility, our inspection team verifies condition within 48 hours. Your full refund is credited back to your original payment method (Credit Card or PayPal) within 3–5 business days.
📍 Return Facility Address: 1330 S Inca St, Denver, CO 80223, USA
📞 Support Phone: +1 (303) 744-1224
✉️ Support Email: support@rungetool.shop